Reviews

Great service, excellent treatment to my needs

The service was excellent!

I cannot express enough how consistently impressed I am with Vera Pembroke Pines. My experience with them is always absolutely top-notch, and they truly set the standard for customer care. The concierge service for picking up and dropping off my car for service is simply amazing and incredibly convenient. It makes the entire process seamless. What truly stands out is their commitment to transparency and communication. Someone always calls me to confirm all information regarding the service plan before any work begins, and importantly, before charging me anything. This level of clarity and respect for the customer's budget is truly appreciated. I couldn't be happier with a car dealership. Vera Cadillac Buick has earned a customer for life!

Mikell the best service advisor

Vera to the rescue again. I would like to say thank you to the entire Vera team. The service team, technician team, cashier, service manager, and service advisor. They are an extraordinary team. They are very knowledgeable and helpful. They went up and beyond to make sure the I was satisfied with the work that was being done on my vehicle.

I recently had my car repaired at Vera by Giovanni, and I couldn’t be more pleased with the ,service he was professional, knowledgeable, and transparent about everything that needed to be done. Not only did he fix the issue quickly, but he also went the extra mile to make sure everything was running smoothly before returning it. It’s not often you find a company with employees who takes that kind of pride in their work. I highly recommend Giovanni—he truly made what could have been a stressful situation feel easy and worry-free.

Service was great and worked completed timely. Cant say that about every dealership in the area!!!! Shop rate is a little high!

Excellent service and pickup/drop off. It feels like such a luxury. Edwin from the service department went above and beyond in making sure everything was done in the most professional and efficient way possible I am really impressed with the service department at Vera and will be sure to share with others the great experience I had.

Very professional staff, the process went smoothly.

I waited all morning for the oil change and when I got my vehicle I didn't realize that my key had been uncover, when I went back to ask what happened the guys told me that there was nothing they could do. They didn't even tried to fix the problem.